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Terms & Conditions

INTRODUCTION

1. The Policies and Terms and Conditions outlined in this document apply to all services and products provided by BEAUTI (Chandelle Enniss). You (the client) agree to these Policies and Terms and Conditions upon booking a service and/or purchasing a product. All items in this document are subject to change without notice, according to government regulations and law.

2. It is the responsibility of the person that has agreed to these Policies and Terms and Conditions to pass on this information to any other party involved with services.

3. BEAUTI reserves the right to terminate this agreement, or any agreements drafted, for any non-compliance of Terms.

SALON APPOINTMENTS

2. All services are available in the BEAUTI salon, the location for these appointments is provided with your booking information. 

MOBILE APPOINTMENTS & TRAVEL

1. Makeup applications and hair styling services are available mobile. The location for these appointments is at your discretion (you need to provide a physical address for services to be able to proceed). BEAUTI will not be held liable for any damages or injuries that occur on location. A table/work area will need to be available to BEAUTI on location as well as working electrical outlets. A mirror is preferred, but not necessary.

2. A travel fee will be required for distances exceeding 15km from BEAUTI headquarters. This will be discussed upon booking and charged accordingly.

BEFORE YOUR APPOINTMENT

1. Please make sure to comply with the below points as they apply to your appointment (unless otherwise discussed or specified):

  • For makeup application: make sure you have clean/bare skin on the day of your appointment with NO product applied.

  • For hair styling: make sure your hair has been washed the night before with NO product in it.

  • For eyelash extensions: Make sure you have clean lashes/eye area with NO product applied (mascara, eyeliner, skin care, etc.).

If you do not follow this instruction, extra fees may apply for the removal of products so that you can have the best possible outcome with your appointment.

BOOKING TERMS

1. All services must be booked in a minimum of 48 hours in advance and can be made up to a maximum of 18 months in advance. They are all subject to government health and safety regulations.

2. Any makeup and/or hair booking of four or more people will require an assistant unless otherwise discussed. Extra charges will be incurred as payment to them to cover their services. All persons involved in appointments must be available at their scheduled time. All makeup and hair for multiple people in one booking must be at the same location in consecutive times; allowing time between for hygiene and safety procedures.

3. Upon booking, you will receive SMS and/or email appointment notifications via the Timely booking system. Upon booking, you agree to receive these notifications.

4. In the event you require a date and/or time change for your scheduled appointment, you may only do so three times before being charged a 30% cancellation fee (outlined in the Cancellation Policy). If you wish to alter arrangements further, you may be subject to extra costs. BEAUTI will do their best to accommodate these changes, however there is no guarantee that the requested date and/or time will be available to you. Booking arrangements cannot be changed within 24 hours of the scheduled appointment, in the event this occurs you will be subject to the 30% cancellation fee.

5. All services are to be completed to your satisfaction but shall not exceed the allotted time (unless necessary/otherwise discussed). If there are additional needs outside of the agreed services and deliverables, they are performed at my discretion. Any extra costs incurred because of these changes will be added to your total cost. This includes, but is not limited to, time extensions and materials used. Once you have accepted the complete service(s) you are acknowledging that they are done to your satisfaction.

PAYMENT TERMS & FEES

1. All payments are directed through Square, which accepts: American Express, Visa, Mastercard, Apple Pay, and Google Pay. You will have the choice to receive a receipt by either email or SMS via the reader, otherwise a tax invoice will be sent to you via email.

Alternatively: cash payments are accepted, but only with the correct amount as BEAUTI does not carry cash on them under any circumstances.

2. Any additional and agreed to costs on the day of your appointment will be added to the final invoice to be paid as per the invoice due date OR via the Square reader in person. Customer credit is not available under any circumstances. The person that has agreed to these terms and conditions is accountable for all payments.

3. All services require a booking fee of 30% of the total service cost upon booking. You will be sent an authorisation form to keep your card on file (Square), payment of this booking fee will be taken via this authorised card once the form is sent back alongside the required card details unless otherwise discussed. If this is not completed so that this fee can be paid, your booking isn’t secured and may be given to someone else.

4. There are instances that will require the payment of a surcharge, which is added to your total charge. These charges are calculated at the rates outlined by Fair Work in the Hair & Beauty Industry Award MA000005 Pay Guide. These include:

  • Early mornings (before 7:00am) and late nights (after 9:00pm) Mon-Fri: a $35 surcharge per appointment

  • Early mornings (before 7:00am) and late nights (after 6:00pm) Sat: a $35 surcharge per appointment

  • Public holidays (excluding Christmas Day and Good Friday): a $60 surcharge per appointment

  • Specialty products (details discussed and added to the final invoice)

CANCELLATION POLICY

1. The cancellation policy for BEAUTI’s services will be sent to you via Timely after your appointment is pencilled in for you to sign and return. If this is not done, your appointment will not be confirmed and may go to someone else. The cancellation policy includes, but is not limited to:

  • Late arrivals

  • Cancellation fee

  • Refund policy

2. In the event that BEAUTI is unable to perform their duties, all monies given for services will be fully refunded within two weeks. You will also be provided with details of other artists that may be able to take on your requirements. However, there is no guarantee that these artists are available on the date and time you have booked with BEAUTI. You agree that this refund of monies and recommendations are the only liability to BEAUTI.

 

NO SHOW POLICY

1. In the event that you do not show up to your scheduled appointment, without prior notice, you will be charged the 30% cancellation fee plus a 20% no show fee via the authorised card on file (a total of 50% of the total service cost).

EYELASH EXTENSIONS POLICIES

FULL SET AND REFILL POLICY

1. A full set of eyelash extensions is where 76-99% of your lashes will have an extension attached to them during the service. This service can take 1.5-2.5 hours, depending on outside factors. If a period of 22+ days has passed since your last appointment it is most likely that a large amount of extensions have shed. This means that you will need a full set for that appointment.

2. Refills are a partial fill on eyelashes where older extensions that have grown out too far are removed and 25-75% of your lashes will have an extension freshly attached during the service. Depending on your lash style and environmental factors (including aftercare that is instructed at the first appointment) this can be 1-3 weeks after your initial appointment (full set). This service can take 0.5-1.5 hours depending on outside factors. Please use the below guide to ensure you allow enough time for your refill appointment.

  • 1 hour refill/1 week refill: 25-40% of your lashes need to be replaced/filled during the service. (4-10 days)

  • 1.25 hour refill/2 week refill: 41-58% of your lashes need to be replaced/filled during the service. (11-17 days

  • 1.5 hour refill/3 week refill: 59-75% of your lashes need to be replaced/filled during the service. (18-24 days)

  • 25+ days = a full set, where your lashes will need 76-99% applied during the service.

 

AFTERCARE EXPECTATION POLICY

1. You will be instructed on how to care for your extensions after the service is completed, aftercare kits are available for purchase and will be offered to you at this time as well. These kits have all of the items required to ensure that adequate care is able to be carried out. It is expected that you will fulfil the requested aftercare to ensure the longevity of your extensions. If you do not follow these instructions, BEAUTI will not be held liable for premature shedding of extensions and any complementary services to amend any issue will become void. 

2. If you are unhappy with the service you received, please be advised that you need to contact BEAUTI within 72 hours of your appointment to discuss your concerns. A complimentary fix up can be done with a new appointment IF the fault is with application or product. Any concerns addressed after 72 hours of your last appointment, or if you have failed to follow the proper aftercare (as mentioned previously), you will be charged at full price for the service.

REFILLING OTHER SALON’S WORK POLICY

1. BEAUTI will refill other salon’s work, but only after a full consultation has been done to ensure that it is safe to do so. In the event the lashes are not perceived as safe: a removal will need to be undertaken and a new full set will need to be applied. Please make sure to notify us of your situation so that we can allocate sufficient time for this process.

 

MAKEUP & HAIR POLICIES

TRIALS

1. Trials are available for all makeup and hair services. They incur a separate fee which is the same amount as the service cost that you have booked OR are looking to book in.

ALLERGIES, HEALTH, & SENSITIVITY

1. Consultations

  • A consultation is a complementary and compulsory part of your first service and any other service if required. This is limited to a maximum of 30 minutes and arranged with you to ensure all of the necessary requirements are outlined for upcoming appointments. This includes, but is not limited to, filling out forms, discussing look requirements and preferences, and outlining any sensitivities and/or allergies.

  • It is a requirement, and your responsibility, to notify BEAUTI of any skin conditions, allergies, health conditions, sicknesses, infections, or sensitivity issues prior to your appointment for ALL persons receiving services.

  • BEAUTI reserves the right to refuse services for occupational health and safety reasons. You agree to release BEAUTI of any liability for any skin complications due to allergic reactions and will have no liability for incidental or  consequential damages, however characterised (e.g. sensitive skin, sensitive eyes, eczema, dermatitis, etc.).

2. BEAUTI’s responsibilities​

  • Patch testing is available for all services, to be performed a minimum of 48 hours prior to your appointment on the relevant area(s). This is to test for reactions before going ahead with the service(s) to ensure your safety. If you refuse a patch test, either you will be refused service(s) OR you agree that there is no liability to BEAUTI in the event a reaction occurs.

  • All brushes, tools, and products are kept sanitary and clean. In line with BEAUTI’s COVID Safe Plan: all items used during a service are cleaned and disinfected either in between every client OR at the end of the day (depending on the item). All surfaces are cleaned and sanitised between every client.

COVID-19

1. Forms

  • Every person receiving a service is required to fill out the COVID-19 Pre-entry consultation form provided to them. This is to be completed 1-2 DAYS PRIOR to your appointment for the most accurate answers. If this form is not filled out and returned within the allotted time frame, BEAUTI reserves the right to refuse service until further notice.

  • Upon BEAUTI’s arrival to the appointment address, you must fill out the attendance register via the Service Victoria app. This is done by scanning the QR code provided, or entering the code manually. As per government regulations, you must be fully vaccinated to receive services, unless an exemption is provided. You can upload your vaccination certificate onto the Service Victoria app, which will display two ticks for BEAUTI to sight.

This is to be done for EVERY person at EVERY appointment.

2. A consultation form must be filled out prior to services commencing, as mentioned above.

3. Capacity

There is to be only ONE person within the allotted area for the appointment with no exceptions, with only one person per four square metres (excluding the BEAUTI artist). Where it is possible, you and the BEAUTI artist will stay at a distance of 1.5 metres to minimise the amount of contact that occurs.

4. COVID Safe Plan

BEAUTI has undergone training and research into developing a COVID Safe Working Plan which is to be updated regularly as government regulations change. All changes within this plan are made as soon as possible and implemented immediately. You must adhere to any instruction given by BEAUTI in regards to health and safety, if you do not then you forfeit your appointment and any monies given in line with this document. Due to this new way of working, services may take longer than the usual allocated time as BEAUTI readjusts to suit safe working habits.

If you wish to see the full COVID Safe Working Plan, it will be made available to you upon request via email.

 

IP & USAGE RIGHTS

1. You will be provided with a model release form (unless otherwise discussed) to sign prior to any services beginning alongside your consultation. Once this has been signed, you grant BEAUTI license to use any content, including but not limited to, photography and video, generated in the course of service delivery. This content is to be used at BEAUTI’s discretion, for purposes including, but not limited to, marketing and promotion, UNLESS this content is explicitly stated intellectual property of a third party. 

 

SOCIAL MEDIA POLICY

1. It is not a requirement, but greatly appreciated if any photos of work done by BEAUTI are posted that they tag our social media account(s). (@beautimelb)

2. BEAUTI will not, under any circumstances, tag individuals in photos on social media (unless required). This is for each individual's safety online. otherwise , all businesses will be tagged appropriately (companies, small business, sole traders, etc.). If you have any questions regarding this, please contact me at chandelle.beautimelbourne@gmail.com.

 

COMPLAINT POLICY

There may be times where BEAUTI does not meet your expectations. In these circumstances I encourage you to let me know. I am committed to learning from your experiences as it will help me to continually improve the services and products I deliver.

BEAUTI has a structured approach to resolving complaints.

1. Send Complaint

If you are dissatisfied with a service or product provided by me, you can lodge a complaint with me. Please include in your complaint the following details:

  • Your name and contact details;

  • The nature of the complaint;

  • Details of any steps you have already taken to resolve the complaint;

  • Details of conversations you may have had with us that may be relevant to your complaint and;

  • Copies of any documentation which may be relevant.

2. Evaluation

I will take note of what information you provide to me. I will do my best to resolve your complaint in a timely manner, however please remember that I am the only person involved in all aspects of BEAUTI.

3. Response

I will keep in touch with you during the process. If you require support, please email me: chandelle.beautimelbourne@gmail.com. Once I have finalised your complaint, I will advise you of my findings and any action I have taken.